AI chatbot on LINE OA
LINE OA AI Chatbot That Answers Customers Automatically
Let AI chat on your shop's LINE Official Account — answering customers from your shop details and FAQs, and passing the conversation to you when someone needs a person.
What is Suriya's LINE AI chatbot?
Suriya's LINE AI chatbot answers customers on your shop's LINE Official Account automatically. It replies from your shop details and the FAQs you add, and it hands the chat to you when a customer needs a person.
What does the chatbot answer for me?
It answers from the shop details you set up and the FAQs you write yourself, and it writes in Thai or English to match the language your customer typed.
- Shop details, products and hours you set up
- The FAQs you write yourself
- Thai or English, matching what the customer typed
Do I have to teach the bot about my shop?
The bot uses the shop details you fill in on Suriya and the FAQs you add yourself. When those do not contain the answer, it tells the customer it will check with the owner, instead of guessing an answer.
- Add your own FAQs
- It answers from the shop details you set up
- It does not guess when it has no data
What happens when the bot has no data, or a customer wants a person?
The bot tells the customer it will check with the owner instead of guessing an answer, and it passes the chat to you. When you answer in that chat, the bot stops answering there. Complaints, refund requests and customers who ask for a person are passed to you, and you are alerted on LINE if your owner account is linked, or by email.
- It says it will check with the owner
- It passes the chat to you
- You can step in and answer yourself
Can I control the bot myself?
Yes. You take over from the bot in your own inbox, you set the bot's business hours, and you switch the bot on or off yourself.
- Take over in your own inbox
- Set the bot's business hours
- Switch the bot on or off
- See what customers ask most often, then add those FAQs
What are the limits I should know about?
The bot does not read the content of pictures or voice notes, but it alerts the owner to open the inbox.
- It does not read the content of pictures or voice notes
- It alerts the owner to take over
- You can read the conversations in the inbox
How does it compare with the other options?
The table covers only what is stated on each service's own public pages, as of the date noted under the table.
| Topic | Suriya | Zaapi | LINE OA built-in auto-reply |
|---|---|---|---|
| AI chatbot on LINE OA | An AI chatbot that answers customers on your LINE OA from your shop details and FAQs | A unified chat system that lists LINE OA among its sales channels | LINE OA lists an AI Chatbot (Beta) |
| Answers from your own shop data | Answers from the shop details and FAQs you set up | Its website includes an AI chatbot that answers customers | Not checked |
| A person can take over | You take over and answer in your own inbox | Not checked | Not checked |
| LINE OA auto-reply | An AI chatbot on your LINE OA | Not checked | LINE OA lists auto-reply settings in its help centre |
Last checked on 2026-11-02 — We have not contacted the other providers to ask about details their public pages do not state.
Sources: zaapi.com/th · zaapi.com/th/pricing · help2.line.me
Frequently asked questions
What is Suriya's LINE AI chatbot?
It is an AI chatbot that answers customers on your shop's LINE Official Account automatically, using your shop details and the FAQs you add.
Which languages can the chatbot answer in?
The chatbot answers in Thai and in English, matching the language the customer types.
What happens when the bot does not know the answer?
It does not guess. It tells the customer it will check with the owner, then passes the chat to you to take over in the inbox.
Can the bot read a picture or a voice note?
It does not read the content of pictures or voice notes, but it alerts the owner to open the inbox.
Can I turn the bot on and off myself?
Yes. You switch the bot on or off from your own inbox, and you set its business hours yourself.
How is the chatbot billed?
The chatbot is on paid Suriya plans and is billed per reply actually sent, from your account balance.
How do I connect my LINE OA?
Connect your shop's LINE Official Account to Suriya, set up the bot, and read the conversations that happen in your inbox.
Get started
Let AI answer customers on your LINE OA
Connect your shop's LINE OA, set up the bot, and read the conversations in your inbox.