Question 1

Does Suriya work for TCM clinics offering acupuncture, tuina, cupping, and herbal medicine in Singapore?

Accepted Answer

Yes. Suriya works for clinics offering any combination of TCM modalities — acupuncture, tuina massage, cupping therapy, gua sha, moxibustion, and herbal medicine consultations. Each service type can have its own duration and pricing. You can also create combined packages (e.g., acupuncture + herbal consultation) with a single booking flow and combined pricing.

Question 2

How do patient records work for TCM-specific diagnosis in Suriya?

Accepted Answer

Each patient record in Suriya includes a TCM-specific consultation template — tongue appearance fields (colour, coating, shape), pulse quality fields (rate, strength, quality per position), pattern diagnosis, treatment principle, acupuncture points, and herbal formula. You customise the template to match your clinical documentation style. All records are stored digitally by date and patient, fully searchable.

Question 3

Does Suriya handle CHAS (Community Health Assist Scheme) billing for TCM?

Accepted Answer

Suriya does not directly integrate with the CHAS portal. For CHAS patients, you continue to process claims through the official CHAS system. For the non-subsidised balance and private patients who pay the full consultation fee, Suriya handles payment collection via PayNow. The patient's consultation record, treatment notes, and payment history are all stored in Suriya regardless of payment method.

Question 4

How do follow-up reminders work for chronic TCM patients?

Accepted Answer

At the end of each consultation, you set the follow-up interval based on the patient's condition severity and treatment plan — 1 week for acute conditions, 2 weeks for sub-acute, 1 month or 3 months for maintenance. Suriya sends a WhatsApp message at the set interval: 'Your follow-up is due — how are you feeling? Book your appointment: [link].' Chronic patients who receive these reminders are significantly less likely to drop off their treatment course mid-program.

Question 5

What does S$13/month include for TCM clinics?

Accepted Answer

S$13/month includes unlimited patient appointments, digital patient records with TCM templates, herbal prescription history, PayNow consultation fee collection, treatment package management, automated follow-up reminders, and revenue reporting. No per-consultation fees, no setup costs, no long-term contracts. Cancel anytime.

Your TCM clinic — every patient's history at your fingertips. every consultation booked,

Full consultation schedule. Patients whose conditions actually improve.

Patients book consultations online — with pre-consultation notes

Tongue diagnosis, pulse notes, and treatment history per patient — all digital

Record every formula prescribed — no prescription errors

Patients pay at checkout via PayNow — no cash, no card machine

Patients come back for follow-ups — without you chasing them

Sell treatment packages — track sessions remaining per patient

Questions from Singapore TCM clinic owners.

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