Question 1

Can I use Suriya if I train clients at multiple gyms across Singapore?

Accepted Answer

Yes. Set up multiple training locations in Suriya — for example, Anytime Fitness Tanjong Pagar on Monday/Wednesday, Planet Fitness Jurong on Tuesday/Thursday, and a client's condo gym on weekend mornings. When clients book, they see the correct location for each slot. You manage one calendar across all locations. If a gym session is cancelled (e.g. gym maintenance), reschedule all affected clients from one screen.

Question 2

How do I handle session package expiry without losing clients?

Accepted Answer

Set an expiry period when you sell a package — e.g. 10 sessions valid for 90 days, 20 sessions valid for 6 months. Suriya tracks the expiry date per package and sends the client an automated reminder 2 weeks before expiry with a renewal link. When a package expires, remaining unused sessions are flagged for your review — handle exceptions (illness, travel) on a case-by-case basis without losing track.

Question 3

How does Suriya handle client data privacy for workout records?

Accepted Answer

Each client's workout history, body metrics, and progress photos are only accessible to you and that specific client through their private link. Data is stored securely and never shared. For corporate clients or clients managed by multiple coaches, you control access permissions per trainer. Suriya complies with Singapore's PDPA requirements for personal data handling.

Question 4

How do I set up PayNow to receive session payments?

Accepted Answer

Link your UEN or mobile number to your Suriya account — the same PayNow details you already use. When a client books and pays, the PayNow transfer goes directly to your account. Suriya records the transaction and marks the session as paid. No third-party payment processor, no percentage fees on PayNow transfers. If a client pays cash or bank transfer directly, you can manually mark sessions as paid.

Question 5

Does Suriya support group fitness classes as well as 1-on-1 PT sessions?

Accepted Answer

Yes. Create group class slots with a maximum participant count — e.g. HIIT class, max 8 people. Clients book individual spots in the class. PayNow payment collected per spot at booking. View all class registrations on your weekly calendar. Group class packages (e.g. 10-class pack) are tracked separately from 1-on-1 session packages. Mix both in your schedule.

Your clients track every rep. track every booking. Your business should

Every session booked. Every session paid.

Clients book sessions by trainer and time slot — no WhatsApp back-and-forth

PayNow payment required at booking — no session without payment

10 and 20-session packages tracked automatically per client

Workout history and body metrics logged per client

24-hour session reminders via WhatsApp and SMS — no-shows eliminated

Waitlist for peak hours — fill every cancellation automatically

Questions from Singapore personal trainers.

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