Question 1

Does Suriya help with MOM licensing compliance for maid agencies?

Accepted Answer

Suriya helps you maintain the operational records that support MOM compliance: FDW candidate profiles with training certifications, placement records with IPA and work permit dates, work permit expiry tracking with 90/60/30-day reminders, and post-placement follow-up documentation. Suriya does not submit applications to MOM on your behalf — it keeps your agency organised so that every MOM interaction is backed by accurate, up-to-date records.

Question 2

How does Suriya handle FDW transfer placements vs new overseas placements?

Accepted Answer

Create separate placement types in Suriya: new overseas placement (with IPA application timeline), local transfer (shorter timeline, no overseas arrival logistics), and renewal (for existing placements reaching 2-year renewal). Each type has its own pipeline stages and document checklist. Transfer placements typically move faster — Suriya's pipeline reflects this with fewer required stages. All placement types feed into the same dashboard for unified tracking.

Question 3

How do you handle data privacy for FDW candidate biodata?

Accepted Answer

FDW candidate biodata (passport details, home address, medical history) is stored securely and only accessible to your agency staff. When sharing candidate profiles with prospective clients, Suriya generates a shareable profile link that shows only the information you choose to share — typically biodata, work experience, and training certs, without sensitive personal details. Suriya complies with Singapore's PDPA requirements for personal data handling.

Question 4

Can Suriya track training certificate expiry for FDWs (SFCert, CET)?

Accepted Answer

Yes. Add each FDW's training certifications to their profile with issue and expiry dates. Suriya tracks cert expiry alongside work permit expiry. When a cert is approaching renewal (e.g. 60 days before SFCert expires), you receive an automatic reminder. This is particularly important for FDWs with infant care certification — an expired cert can affect placement eligibility. Never be caught with an FDW who has lapsed certifications.

Question 5

What does S$13/month include for a maid agency?

Accepted Answer

S$13/month includes unlimited FDW candidate profiles, unlimited client records, full placement pipeline tracking, MOM work permit renewal reminders (90/60/30 days), post-placement follow-up scheduling, PayNow fee invoicing, training cert expiry tracking, and a placement success dashboard. No per-placement fees, no setup costs, no contracts. Cancel anytime.

Every FDW placement has a 2-year timeline of paperwork —
Suriya tracks it all.

Zero missed MOM deadlines. Every placement tracked.

Complete FDW biodata, work history, and training certificates in one place

Client-candidate matching with full placement status pipeline

Automatic MOM work permit renewal alerts at 90, 60, and 30 days before expiry

Scheduled 1-week, 1-month, and 6-month follow-up reminders per placement

PayNow fee invoicing and collection for placement fees and renewals

Placement success and renewal rate dashboard for agency growth planning

Zero missed renewals. Every placement accounted for.

Build your app. Grow your business.

Questions from Singapore licensed maid agency operators.

Every FDW placement has a 2-year timeline of paperwork —Suriya tracks it all.