FDW candidate profiles, client-candidate matching, MOM work permit renewal reminders, post-placement follow-ups, and PayNow fee collection for Singapore licensed maid agencies. Zero missed deadlines.
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Built for Singapore licensed maid agencies
FDW candidate profiles, client-candidate matching, MOM work permit renewal reminders at 90/60/30 days, post-placement follow-up schedules, PayNow fee invoicing, and placement success dashboards — everything a Singapore MOM-licensed maid agency needs to scale.
FDW candidate profiles
Store each FDW candidate's complete profile: nationality, biodata, work experience (previous employers, countries, years), training certifications (CET, SFC, SFCert), skills (infant care, elderly care, cooking, driving), availability status (available, in placement, reserved), and passport/permit expiry dates. Search and filter candidates by skill, nationality, and availability when matching to a client enquiry. No more digging through paper files or WhatsApp messages to find the right profile.
Placement tracking
Track every placement from first enquiry to successful placement: candidate shortlisted → client interview → offer accepted → IPA application submitted → candidate arrival → work permit issued → placement active. Each stage has its own notes field and timestamp. See all active, pending, and completed placements on one dashboard. Know at a glance which placements need action today.
MOM renewal reminders
Every active placement has a work permit expiry date tracked in Suriya. At 90 days, 60 days, and 30 days before expiry, the employer (your client) and your agency both receive automatic reminders with the FDW name, permit expiry date, and a checklist of renewal steps. MOM renewal processing takes 4–6 weeks — a 90-day advance alert gives you and your client enough buffer to never be caught by a lapsed permit.
Post-placement follow-ups
After every successful placement, Suriya automatically schedules follow-up reminders at 1 week, 1 month, and 6 months. At each milestone, you receive a prompt to contact the employer and the FDW separately to check that the placement is working well. Early-stage issues caught in the first week are resolved in hours — issues discovered at 6 months become full replacement requests. Structured follow-ups reduce replacement rates and build long-term client trust.
Agency fee invoicing
Generate a placement fee invoice for each successful placement — send via WhatsApp or email with an embedded PayNow QR. Clients pay in under 60 seconds from any Singapore banking app. For renewal fees and annual servicing charges, set up recurring invoice reminders. All payment history per client is stored — never dispute who paid what and when. No cash handling, no cheque processing delays.
Performance dashboard
Track your agency's key metrics: total placements this month vs last month, placement success rate (accepted offers / total interviews), renewal rate (clients who renewed vs total renewals due), average time from enquiry to placement, and revenue per placement type (new placement vs transfer vs renewal). Identify which candidate nationalities have the highest placement success with your clients — and which client profiles lead to early terminations.
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