How do I track multiple items in one order?

Each order can contain multiple items. You log them all at drop-off — shirts, pants, bedsheets, etc. Each item is tagged digitally and tracked through the process. The customer sees a summary and you see every item status individually.

How much should I charge for express service?

Most laundry shops charge 50–100% more for express (same-day or next-day) service. You set the price difference in your menu. The system applies it automatically. Express customers are typically less price-sensitive and often become your highest-value regulars.

Can customers schedule their own pickup time?

Yes. When their laundry is ready, customers receive a LINE notification and can choose a pickup time slot that works for them. This spreads your counter traffic throughout the day and eliminates peak-hour queues.

What happens if an item is genuinely lost?

The order tracking system creates an audit trail — when each item was received, what status updates were made, and by whom. If something goes wrong, you can trace exactly where it happened. This also protects you from false claims.

What payment methods can customers use?

Suriya supports PromptPay, QR code payments, and cash-on-pickup. Customers pay upfront when dropping off or when they receive the pickup notification. You choose what payment methods to enable.

AI for laundry shops in Thailand

Your laundry shop, always. zero lost items,

Every item tracked from drop-off to pickup. Customers get LINE notifications when their laundry is ready. You run express lanes, loyalty rewards, and zero complaints about lost clothes.

Build your laundry app free

200+ businesses

What your AI agent does

Your laundry app, keeping every item accountable.

Order tracking, LINE pickup notifications, express pricing, and loyalty rewards — your AI eliminates lost items and unhappy customers.

Order tracking

Every item tracked: received → washed → dried → ready

Each order gets a digital tag. You update the status as it moves through your process. Customers can check their order status anytime. Lost items become a thing of the past — every piece is accounted for.

LINE notifications

Automatic 'your laundry is ready' via LINE

When an order is done, one tap sends a LINE notification to the customer. No more calls asking 'is mine ready?' No customers standing at the counter waiting. Pickup happens on their schedule, not yours.

Express pricing

Express lane with automatic price premium

Offer a same-day or next-day express service at a higher price point. The system automatically applies express pricing when customers select it. Express orders typically account for 2× the revenue of regular orders.

Loyalty rewards

Points that keep customers coming back weekly

Every wash earns loyalty points. Free wash after 10 visits. Monthly regulars get VIP status with bonus rewards. Customers who earn points return 3× more often than walk-in customers.

FAQ

Questions from laundry shop owners.

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