Grab Merchant Alternative · Alternatif GrabFood untuk Restoran

Grab takes 30% of every order. Your customers can order direct.

GrabFood charges 25–30% commission and keeps all your customer data. Suriya gives you a branded app so customers order direct — 0% commission, 100% your customer relationships.

GrabFood mengambil komisi 25–30% dan menyimpan semua data pelanggan Anda. Suriya memberi aplikasi bermerek agar pelanggan order langsung — 0% komisi, 100% hubungan pelanggan milik Anda.

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💸 A restaurant earning Rp 30 million/month via GrabFood pays Rp 7.5–9 million in commission — plus Grab owns every customer relationship.

Restoran dengan pendapatan Rp 30 juta/bulan via GrabFood membayar Rp 7,5–9 juta komisi — plus Grab memiliki semua data dan hubungan pelanggan Anda.

GrabFood vs Suriya

FeatureGrabFoodSuriya
Commission per order25–30% of order value✅ Rp 99,000/month flat
Customer data ownershipGrab owns it✅ 100% yours
Branded app with your name❌ None✅ Your brand, your app
Loyalty programGrabRewards (for Grab)✅ Your own loyalty, your brand
Direct customer messaging❌ Can't contact your own customers✅ WhatsApp push to all customers
Order data & analyticsLimited, owned by Grab✅ Full analytics, export anytime
QRIS / GoPay / OVO / DuitNowGrabPay only✅ All local payment methods
Menu updatesVia Grab portal, can take hours✅ Instant from dashboard

Perbandingan: GrabFood vs Suriya

FiturGrabFoodSuriya
Komisi per order25–30% dari nilai order✅ Rp 99.000/bulan flat
Data pelangganMilik Grab✅ 100% milik Anda
Aplikasi bermerek sendiri❌ Tidak ada✅ Brand Anda, aplikasi Anda
Program loyalitasGrabRewards (untuk Grab)✅ Loyalitas milik brand Anda
Hubungi pelanggan langsung❌ Tidak bisa kontak pelanggan sendiri✅ Push WhatsApp ke semua pelanggan
Data order & analitikTerbatas, milik Grab✅ Analitik penuh, ekspor kapan saja
QRIS / GoPay / OVO / DanaGrabPay saja✅ Semua metode pembayaran lokal
Update menuLewat portal Grab, bisa lama✅ Instan dari dashboard

Frequently Asked Questions

What is the Grab commission rate for restaurants?

GrabFood charges 25-30% commission per order in most SEA markets. On Rp 10 million/month revenue, that's Rp 2.5–3 million/month paid to Grab — before your own costs.

Can I use Suriya alongside GrabFood?

Yes. Keep Grab for new customer discovery. Use Suriya to convert repeat customers to direct orders (zero commission). Over time, your direct channel grows and Grab dependency shrinks.

Does Grab own my customer data?

Yes. All customer contacts, ordering history, and preferences belong to Grab. You can't export or message them directly. Suriya gives you 100% ownership of your customer database.

How do I get my Grab customers to order directly?

QR code sticker on every delivery box: 'Order direct, earn loyalty points.' Most regulars switch within 30 days when there's an incentive.

Does Suriya work for GrabMart merchants too?

Yes — restaurants, grocery, convenience stores, pharmacies. If you're paying Grab commission on product orders, Suriya can replace that with a direct channel.

Pertanyaan yang Sering Diajukan

Berapa komisi GrabFood untuk restoran?

GrabFood mengenakan komisi 25-30% per order di sebagian besar pasar SEA. Dengan omzet Rp 10 juta/bulan, itu Rp 2,5–3 juta/bulan yang dibayarkan ke Grab — sebelum biaya operasional.

Apakah bisa pakai Suriya bersamaan dengan GrabFood?

Ya. Tetap di Grab untuk mencari pelanggan baru. Gunakan Suriya untuk mengubah pelanggan repeat menjadi order langsung (tanpa komisi). Lama kelamaan channel langsung Anda berkembang dan ketergantungan pada Grab berkurang.

Apakah Grab memiliki data pelanggan saya?

Ya. Semua kontak pelanggan, riwayat pemesanan, dan preferensi dimiliki Grab. Anda tidak bisa ekspor atau hubungi mereka langsung. Suriya memberi Anda kepemilikan 100% database pelanggan.

Bagaimana cara mengalihkan pelanggan Grab ke order langsung?

Tempel stiker QR di setiap kemasan: 'Order langsung, kumpulkan poin.' Sebagian besar pelanggan repeat akan beralih dalam 30 hari jika ada insentif.

Apakah Suriya cocok untuk merchant GrabMart juga?

Ya — restoran, toko kelontong, apotek, convenience store. Jika Anda membayar komisi Grab untuk penjualan produk, Suriya bisa menggantikannya dengan channel langsung.

Pricing

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Stop giving Grab 30% of your hard-earned revenue

Berhenti memberikan 30% pendapatan kerja keras Anda ke Grab

Build your branded ordering app in 8 minutes. Direct orders, loyalty points, full customer data ownership. 0% commission.

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