Question 1

I already sell on Shopee and Lazada — why do I need this?

Accepted Answer

Shopee and Lazada own your customer relationships. You cannot message buyers directly, you pay commissions of 3-15% on every sale, and the algorithm decides who sees your products. Suriya gives you your own branded shop with direct customer access, zero commission, a LINE OA audience you control, and deposit collection on custom orders. Use Shopee for commodity discovery — use Suriya for custom orders, premium pricing, and customer retention.

Question 2

What if I also sell on Facebook Marketplace?

Accepted Answer

Suriya is complementary to Facebook Marketplace, not a replacement. Keep using Facebook for discovery and reach. Use Suriya specifically for custom orders that require deposits, repeat customers who want a streamlined reorder experience, and premium product lines where professional presentation justifies higher pricing. The structured order form eliminates the back-and-forth DM conversations that eat hours of your week.

Question 3

I make items in limited quantities — how does that work?

Accepted Answer

Each product has a stock limit you set. Once orders hit the limit, the product displays as sold out for that batch. Customers can join a pre-order waitlist for the next batch and get notified automatically when you restock. Limited-quantity makers actually perform exceptionally well on Suriya because scarcity drives urgency — customers learn to order fast when they see your drops.

Question 4

Can I offer custom orders with specific options?

Accepted Answer

Yes. Custom order forms support dropdowns for size, colour, and material selections. Text fields capture personalisation messages and special instructions. File upload fields accept reference images, logos, or design briefs. Date pickers set delivery deadlines. Every custom order arrives in your dashboard as a complete spec — no ambiguity, no missing details, no fifteen-message LINE thread.

Question 5

How do I handle returns or complaints?

Accepted Answer

You set your own return and refund policy, which is displayed prominently during checkout. Suriya enforces the policy automatically — if you allow returns within 7 days, the system manages the window. For custom made-to-order items, most craft sellers set a no-return policy with a clear disclaimer at order time. Your policy, your rules — Suriya just makes sure customers see and accept them before paying.

Your craft, no more DM chaos. your shop,

Your handmade shop, running on autopilot.

Your full range, always visible, always up to date

Deposit required before you start making — zero wasted batches

Size, colour, message, deadline — all captured in one form

New collection announcement to 500 loyal customers in 30 seconds

Questions from craft & handmade sellers.

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