How a LINE and Instagram Seller Could Move Orders Out of Chat and Into One Shop
Pim sells phone cases and hair clips from a spare room at home. Orders arrive in LINE chats, Facebook comments and Instagram DMs, and for a long time they were tracked in a paper notebook.
The challenge
The same customer might ask in LINE, comment on Facebook and pay after an Instagram DM. Orders slipped through, sizes and colours were mixed up, and Pim spent every evening scrolling back through chats to find who had paid.
“Orders were scattered across LINE, Facebook comments and Instagram DMs, and I kept a paper list that I lost twice. Now I send one link and every order lands in one list. I take about 60 orders a week and haven't lost track of one since.”
How Pim uses Suriya
One Shop Link
A single shop page with every case and clip, shared the same way in LINE chats, Facebook posts and the Instagram bio.
All Orders in One List
Each order lands in one list with what was bought and whether it is paid, so nothing hides in a chat thread.
PromptPay at Checkout
Customers pay by PromptPay QR when they order, instead of sending a slip and waiting for a reply.
LINE Answers
On the Growth plan and up, the LINE chatbot answers common questions about products, prices and opening hours so Pim does not have to.
What could change
- ~60 orders a week, all in one list instead of three apps and a notebook
- Pim saves ~2 hours a day she used to spend scrolling back through chats
- ~85% of orders paid by PromptPay QR at checkout, not chased afterwards
- Lost or forgotten orders dropped to near zero