How an Online Tutor Could Sell Lessons Without Chasing Payments in Chat
Fon teaches English over video from a study at home in Nonthaburi. Students found her through LINE, and every booking meant a timetable screenshot, a back-and-forth about times and a transfer slip to check.
The challenge
Lessons were sold one chat at a time. Students asked what was on offer, which slots were free and how to pay, and Fon answered the same questions every week between classes.
“I used to send my timetable as a screenshot in LINE and chase transfer slips. Now students pick a time and pay by PromptPay. I teach about 35 students a week, and I get back around 2 hours of scheduling chat.”
How Fon uses Suriya
Online Booking
Students choose a lesson time themselves, so there is no more back-and-forth about which slot is free.
PromptPay When Booking
Payment happens as part of the booking, so a lesson is confirmed once it is paid.
A Clear Lesson List
Conversation classes, exam prep and kids' lessons sit on one page with their prices, so students can compare before they ask.
LINE Answers
On the Growth plan and up, the LINE chatbot answers common questions about lessons, prices and hours.
What could change
- ~35 students a week book their own slots
- ~70% of students rebook after their first lesson
- Cancelled lessons down ~20%, since a lesson is confirmed once it is paid
- Fon saves ~2 hours a week she used to spend arranging times in chat