Online booking calendar, DuitNow deposit to secure every slot, WhatsApp reminders so clients never forget, pet profiles with breed and grooming history, and repeat booking — all in one app built for Malaysian home pet groomers.
Build your grooming app free200+ service businesses across Southeast Asia
Built for Malaysian home pet groomers
From online booking calendar to DuitNow deposit, pet profiles, appointment reminders, and repeat booking management — run your grooming business professionally without the WhatsApp DM chaos.
Online booking calendar
Set your available grooming slots — daily, weekly, or by pet size. Clients open your booking page, see real-time availability, pick a slot that suits them, fill in their pet's details, and confirm with a deposit. No more back-and-forth WhatsApp messages to check your schedule. Your calendar updates automatically. For home visits or mobile grooming, clients can also specify their address at booking.
DuitNow deposit
When a client books, the system sends a DuitNow QR for the deposit (e.g. RM10–20 to secure the slot). The deposit is credited to your account — no middleman, no waiting. If the client shows up, the deposit is credited toward the final bill. If they cancel within your policy window, you keep the deposit. One missed grooming appointment can cost RM60–100 in lost revenue. At RM49/month, Suriya pays for itself the first time a client cancels.
Pet profiles
Each client's pet gets a digital profile: name, breed, age, weight, coat type, known allergies or sensitivities, vaccination status, and a full grooming history (date, service done, products used, notes). Before each appointment, you review the pet's profile — no need to ask the same questions every visit. For regular clients, the profile reminds you of preferences: prefers the scissor finish, nervous around clippers, gets ear infection easily.
WhatsApp appointment reminders
For every confirmed booking, the system automatically sends a WhatsApp reminder to the client 24 hours before the appointment: date, time, your address, what to prepare (bathed beforehand, bring vaccination card), and a link to reschedule if needed. For repeat clients, the reminder also shows the pet's last grooming date and the recommended service. No-shows drop significantly once clients start receiving these reminders.
Repeat booking and loyalty
After each completed grooming, the system sends a follow-up message with a 'Book Next Appointment' button, suggesting the recommended time based on the pet's breed and coat (e.g. every 4 weeks for Poodles, every 8 weeks for Labradors). Repeat clients book faster, fill your calendar in advance, and are more likely to refer friends. For your most loyal clients, offer a '5th groom free' loyalty reward — tracked automatically.
Booking reports and revenue
See your monthly booking count, revenue per service (bath & trim, full groom, nail clipping, teeth brushing), peak days and hours, client retention rate (how many clients return within 6 weeks), and average revenue per client. This data helps you decide whether to add a Saturday slot, which add-on services to promote, and which clients to reach out to who haven't returned in a while.
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